The number 110 connects you to the police control center free of charge, whether from a landline or cell phone.
Please note that when you dial 110 on your cell phone, you will not automatically reach the local control center. Depending on your location and the network structure of your service provider, you may first reach the control center of a nearby police authority. Do not let this unsettle you. The control center staff are aware of this phenomenon, but they need your exact location so that they can immediately transmit your emergency to the control center in the district of Düren without delay.
Give the following information on the phone:
Who is calling?
Please state your name.
What has happened?
Briefly describe what you have observed.
Where did it happen?
Be as specific as possible about where something happened. If you don't know exactly where you are, a smartphone or car navigation device can help.
When did it happen?
State the time or period of the incident as precisely as possible.
How did it happen?
Briefly describe the sequence of events.
Why did it happen?
Did something decisive happen beforehand? Are there any causes for what happened?
Who is involved?
Give details of the perpetrator, victim and witnesses. If unknown, describe the people involved.
Don't just hang up, but wait for further questions!
People with speech or hearing impairments have the option of sending an emergency fax or an emergency text message to the number
02421 949-6496
to be sent
Most authorities have special fax numbers to which hearing-impaired people can send a fax in an emergency. You can download a form at the bottom of the page. These faxes are handled by the control centers in the same way as an emergency call.
Emergency fax numbers of the individual police authorities:
Aachen - only via emergency call 112
Bergisch-Gladbach - 02202 205-283
Bielefeld - 110
Bochum - 0234 909-1234
Bonn - 0228 15-1299
Borken - 110
Coesfeld - 110
Dortmund - 0231 1206186
Düren - 02421 949-6496
Düsseldorf - 110
Duisburg - 110
Ennepe-Ruhr - 02336 9166-2799
Erftkreis - 02233 523429
Essen - 110
Euskirchen - 02251 799-289
Gelsenkirchen - 0209 15294
Gütersloh - 05241 869-1299
Gummersbach - 02261 8199-604
Hagen - 110
Hamm - 110
Heinsberg - 02452 920-1111
Hochsauerlandkreis - 0291 9020-3119
Höxter - 05271 962-1299 and 110
Herford - 05221 888-1429
Kleve - 110
Cologne - 0221 229-2290
Krefeld - 110
Lippe - 05231 609-1266
Lüdenscheid district - 110
Mettmann - 110
Minden - 0571 8866-1215
Mönchengladbach - 02161 29-2928
Münster - 0251 275-2497
Neuss - 110
Oberhausen - 110
Olpe - 02761 9269-2590
Paderborn - 05251 306-3333
Recklinghausen - 110
Rhine-Sieg district - 02241 1275474
Siegen - 0271 7099-3166
Soest - 02921 9100-5499
Steinfurt - 110
Unna - 110
Viersen - 02162 377-1155
Warendorf - 110
Wesel - 110
Wuppertal - 0202 284-5555
Citizens can use the emergency number "110" to get quick and effective help from the police around the clock in emergency situations. At the police control centers, telephone computers signal the highest priority to specially trained police officers in these cases.
All necessary information from those seeking help is recorded immediately and automatically checked for plausibility using a special computer system. After a tactical assessment by the police officers at the control center, radio patrol cars are dispatched to provide assistance - as close to the scene as possible.
While the radio patrol car drives to the scene, all other necessary measures are coordinated in parallel at the control center. For example, additional police support units are dispatched or the deployment of emergency services is arranged via the fire department.